Set Up Business Email (info@yourdomain) on iPhone, Android and Outlook

The settings you need

Replace yourcompany.co.tz with your own domain. If your website is hosted elsewhere, for example on Netlify, the mail server name can differ, so use the server name in your welcome email. See keep email working when your website is on another platform.

IMAP or POP3?

Choose IMAP. It keeps the messages on the server, so your phone, laptop and webmail all show the same inbox, and a message you read or delete on one device is updated on the others. POP3 downloads the mail to one device and often removes it from the server, which is how people lose mail when a phone breaks. The only reason to use POP3 is to keep a local archive, and even then IMAP plus a backup is safer.

Set up on iPhone

Our detailed help article has screenshots: configure email on iPhone, Android and Outlook.

Set up on Android (Gmail app or Samsung Mail)

You can also read the business email inside Gmail on your phone or computer: connect your email to Gmail.

Set up in Outlook

Fix: password rejected or login failed

• Use the full email address as the username.
• Type the password carefully. Check Caps Lock and avoid copying a trailing space.
• Make sure it is the mailbox password and not your client area or cPanel password.
• Reset the mailbox password in cPanel, or open a ticket and we will reset it.
• An unpaid invoice can suspend the service, so check the invoice status: overdue invoice.

More detail in email login failed or password rejected.

Fix: cannot send or receive

• If you can receive but not send, check the outgoing port and that authentication is on.
• If you can send but not receive, check the incoming settings and that the mailbox is not full: mailbox full.
• If senders see bounce messages, read email bounce messages explained.
• If your mail lands in spam at the receiver, see why business emails go to spam.

Use webmail when in doubt

Webmail is the quickest test of whether your mailbox itself works. If you can log in and send from webmail but not from your phone, the problem is the phone settings. If you cannot log in to webmail either, the password or the service status is the issue. Find the webmail link in your welcome email or in cPanel, and read using webmail.

Keep your mailbox secure

A business mailbox holds invoices, contracts and password-reset emails, so it is a target. A few habits protect it without much effort.

• Use a long, unique password for each mailbox and keep it in a password manager.
• Do not read business email on public Wi-Fi without a screen lock and updated software on your phone.
• Lock your phone with a PIN or fingerprint, because the mail app stays signed in.
• If a phone is lost, change the mailbox password at once, which signs the old device out.
• Never reply to an email asking for your mailbox password. SakuraHost will never ask for it.

More in email security best practices.

Move your old emails to the new mailbox

If you used a free mailbox before, you can bring the old messages with you. The simplest way is to add both accounts in the same mail app and drag the folders you want from the old account to the new one. For a larger move, we can help you migrate in one go: migrate email accounts to SakuraHost.

Tell your contacts about the new address, set a forward from the old mailbox for a few months, and update the address on your website, invoices and social profiles so nobody keeps writing to the old one. See email forwarders and auto-responders.

Certificate warnings when you add the account

Sometimes a phone shows a warning that the server certificate is not trusted when you add the account. This normally means the server name you typed does not match the name on the certificate, for example mail.yourdomain instead of the server name in your welcome email. Use the exact server name from the welcome email and the warning disappears.

Do not simply tap Continue on a certificate warning over an unknown network. Check the server name first, and open a ticket if it still appears: email login or connection problems.

Frequently asked questions