Frequently asked
questions.
Everything you need to know about hosting, domains, email, and building your online presence in Tanzania.
Hosting
What is web hosting?
Web hosting is a service that stores your website files on a server so people can visit your site on the internet. Without hosting, your website has nowhere to live.
What is the best web hosting in Tanzania?
Sakurahost is rated 4.9/5 on Google by Tanzanian businesses. We offer local servers in Dar es Salaam, mobile money payment, Swahili support, and pricing from Tsh. 55,000/year.
How much does web hosting cost in Tanzania?
Shared hosting starts from Tsh. 55,000/year. VPS from Tsh. 35,000/month. Dedicated servers from Tsh. 59,500/month. All payable with mobile money.
What is the difference between shared hosting and VPS?
Shared hosting means your site shares server resources with others — affordable and perfect for most websites. VPS gives you dedicated CPU and RAM — better for high-traffic sites or apps needing more control.
Do you offer a money-back guarantee?
Yes. Same-day money-back guarantee on all shared hosting plans. Full refund, no questions asked, same day.
Can I upgrade my plan later?
Yes. You can upgrade from any plan to a higher tier at any time from your dashboard. The price difference is prorated.
Do you have servers in Tanzania?
Yes. Our primary data center is in Dar es Salaam, providing the lowest latency for East African visitors.
Payment
Can I pay with M-Pesa?
Yes. We accept M-Pesa, Airtel Money, Tigo Pesa, Selcom, Mixx by YAS, and CRDB bank cards. All prices are in Tanzanian Shilling.
Do you accept bank transfers?
Yes. We accept bank transfers via CRDB and other Tanzanian banks. Contact our team for bank details.
Are there any hidden fees?
No. The price you see is the price you pay. SSL is free, cPanel is included, and there are no setup fees.
Can I get an invoice for my organisation?
Yes. All payments generate automatic invoices. Contact support if you need a proforma invoice for procurement.
Domains
How do I register a .co.tz domain?
Search for your domain on our website. If available, add to cart and pay with mobile money. Your domain is activated instantly. We are a TZNIC-accredited registrar.
How much does a .co.tz domain cost?
A .co.tz domain costs Tsh. 19,500/year. Free .co.tz included with Sungura and Faru hosting plans.
What is the difference between .co.tz and .com?
.co.tz signals your business is Tanzanian — builds local trust and helps Google rank you for Tanzanian searches. .com is global. For Tanzanian businesses, we recommend .co.tz.
Can I transfer my domain to Sakurahost?
Yes. We handle domain transfers for all .TZ extensions and international domains. Contact support and we will guide you through the process.
What is TZNIC?
TZNIC (Tanzania Network Information Centre) is the official registry for all .tz domains. Sakurahost is an accredited TZNIC registrar — we register domains directly, no middlemen.
WordPress
Can I install WordPress?
Yes. All hosting plans include 1-click WordPress installation via Softaculous. Over 150 other apps are also available.
Is WordPress free?
Yes. WordPress is free open-source software. You only pay for hosting (from Tsh. 55,000/year) and a domain.
Can I build an online store with WordPress?
Yes. Install WooCommerce (free) and you can sell products, accept mobile money payments, and manage inventory.
Do I need coding skills?
No. WordPress is designed for non-technical users. You manage everything through a visual dashboard.
SSL & Security
Do I get a free SSL certificate?
Yes. Every Sakurahost hosting plan includes a free DV SSL certificate, activated automatically.
What does SSL do?
SSL encrypts the connection between your website and visitors. It shows a padlock icon in the browser and is required by Google for SEO ranking.
Do you offer advanced SSL?
Yes. OV SSL from Tsh. 230,000/year, EV SSL from Tsh. 390,000/year, Wildcard from Tsh. 590,000/year.
Can I get a business email like info@mycompany.co.tz?
Yes. All hosting plans include email accounts (10 to unlimited). Standalone business email starts from Tsh. 4,500/month.
Can I access email on my phone?
Yes. Business email works with Gmail app, Outlook, Apple Mail, and any IMAP/POP3 email client on Android and iOS.
Web Apps & Developers
Can I host a Next.js or React app?
Yes. Web Apps Hosting supports Next.js (SSR + static), React, Vue, Express, and any Node.js app. GitHub auto-deploy included. From Tsh. 15,000/month.
Can I host an AI-generated website?
Yes. Apps built with Bolt, v0, Lovable, Claude, or Cursor can be deployed by pushing to GitHub. We auto-deploy on every push.
Is this an alternative to Vercel?
Yes. Flat-rate pricing (no usage fees), mobile money payment, and Dar es Salaam servers. No cold starts, no bandwidth charges.
Migration & Support
Can you migrate my website from another host?
Yes. Free white-glove migration on all plans. Our team handles files, databases, and email. Zero downtime. Completed in 2-4 hours.
What support channels are available?
Phone (+255 753 930 000), WhatsApp (+255 758 309 999), email (admin@sakurahost.co.tz), live chat, and support tickets. 24/7 in Swahili and English.
How fast do you respond?
Same-day response guaranteed. Critical issues are handled within 1 hour. Average ticket resolution: under 4 hours.